Keep your booking confirmation, freight documents and tracking number together so you can refer to the same shipment when asking about its status.
Use the tracking page to review the latest recorded update.
A shipment reference makes it easier to connect freight documents and status updates at each handoff.
Your manifest number is issued at booking and used by every party who touches the shipment after that.
Keep your booking confirmation and freight documents together for each shipment.
Include site access, pickup dates and delivery requirements when requesting a rate.
Ask which transport, handling and documentation services are included in your rate.
Include the origin, destination and any onward transport needs when requesting a quote.
Confirm available ocean or air options for your origin and destination.
Discuss port pickup and inland transport for your shipment.
Include the delivery postal code and any appointment or access requirements.
Share where the freight needs to go, how much you ship and how often.
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