Customer reviews
Read feedback on freight booking, tracking and delivery.
Our old forwarder gave us three different tracking numbers for one shipment. With Durex, the manifest number from booking is the same one our warehouse team scans on arrival. That alone cut our exception-handling calls in half.
We moved from air to a mixed ocean/air program last year and Durex's rate desk actually walked us through the tradeoffs instead of just quoting the cheaper option. Saved us about 6% on landed cost.
We ship on a tight production schedule, so a delayed container isn't just late — it stops a line. Durex's drayage scheduling against the vessel ETA has meant zero missed pickups in eight months.
LCL consolidation was the deciding factor for us — we don't move enough volume for full containers, but Durex still gives us container-level tracking on our portion of the load.
Reefer container tracking has been reliable, and the warehousing option near the port has cut a full day off our distribution timeline. Onboarding took a little longer than expected but support was responsive throughout.
We needed oversized cargo handled correctly the first time — no re-quotes, no surprise handling fees. Durex's ocean team scoped it right from the initial call.
Enterprise tier gave us API access to our manifest data, so it just plugs into our own inventory system now. That's the feature that got our engineering team on board.
From port to delivery
Terminal cranes at night
